Privacy Policy

Last updated: August 31, 2026

TIQEX handles personal information in a careful, limited, and security-focused way. This page explains how data is collected, used, stored, and disclosed across our website, console, APIs, and support workflows.

When you visit tiqex.io, create an account, buy a subscription, call our APIs, or contact support, we process the information required to operate the service. We do not sell your personal information or spread it for unrelated purposes.

1. Scope

This policy applies to the TIQEX website, user console, admin tools, REST APIs, WebSocket streaming, support ticket system, and any page or product surface that links to this policy.

It also applies when you register, start a trial, or purchase a subscription.
If a feature is independently operated by a third party, we may present separate notices or links for that service.

2. Information we collect

We collect information needed to run the business, perform the contract, keep the platform secure, and respond to support needs. Typical categories include:

Account details such as email, username, password hash, avatar, and any company information you choose to provide.
Subscription and billing details such as plan, order records, payment status, invoicing information, and related fraud-prevention metadata.
Technical and usage data such as login time, IP address, device or browser basics, request paths, API timestamps, error logs, and rate-limit or quota statistics.
Communications such as emails, support tickets, Telegram messages, attachments, and feedback you send us.
Security information such as multi-factor settings, session history, suspicious access alerts, and audit logs.

3. How we collect information

Information generally comes from three sources: what you submit, what the system generates, and what integrated providers return lawfully.

Information you provide when registering, signing in, subscribing, opening a ticket, creating API keys, or changing settings.
Access, authentication, performance, and security logs automatically generated when you browse the site or call our endpoints.
Necessary status information returned by payment processors, email delivery vendors, cloud infrastructure, or social sign-in providers within their service scope.

4. How we use information

We process information primarily to deliver stable market data services and to protect the platform, our customers, and our business operations.

To create and maintain accounts, activate subscriptions, issue API credentials, and deliver the service you purchased.
To handle logging, rate limiting, billing, troubleshooting, anti-abuse controls, and security reviews.
To send order, billing, operational, risk, and product messages, including notices you request or subscribe to.
To improve reliability, performance, documentation quality, and support responsiveness.
To comply with legal duties, regulatory requests, and dispute handling, and to protect our legitimate interests.

5. Cookies and similar technologies

We may use cookies, local storage, or similar technologies to keep you signed in, remember language or preferences, and understand basic site usage.

Necessary technologies support login sessions, security checks, and core functionality, and disabling them may break parts of the service.
Analytics technologies help us understand page performance, frequent entry points, and error patterns so we can improve the experience.
You can remove or limit cookies through your browser settings, but some site or console features may become unavailable.

6. Sharing and disclosure

We do not sell your personal information. We share data only when there is a clear operational or legal need and the receiving party is appropriately constrained.

With infrastructure, payment, email, monitoring, and customer support providers that need limited data to perform services for us.
When you explicitly authorize sharing or intentionally use a third-party feature that requires data transfer.
When required by law, regulation, judicial process, or when necessary to investigate fraud, attacks, or abuse.
In connection with a merger, restructuring, financing, or asset transfer where data may be part of the business assets, subject to applicable law.

7. Retention and security

We use reasonable technical and organizational safeguards and keep information only for as long as needed for service delivery, compliance, or dispute handling.

Typical measures include access control, audit logging, transport encryption, environment isolation, backups, and permission layering.
When information is no longer needed, we may delete it, anonymize it, or restrict further use.
No system can promise absolute security, so please protect your password and API credentials carefully.

8. Your rights and choices

Where applicable law allows, you may make requests or choices regarding your personal information.

You may access, update, or correct account details and certain security settings.
You may request deletion of your account or related personal data, except where records must be retained for legal, financial, risk, or audit reasons.
You may opt out of marketing emails, though account, security, billing, and service notices may still be sent.
If you object to a processing activity, you can contact support and we will review the request within a reasonable scope.

9. International transfers and third-party links

To support global availability and service continuity, your information may be stored or processed in infrastructure located in different regions.

Where relevant, we use contractual, access, and security controls intended to reduce the risks of cross-border processing.
Third-party links, social pages, or external payment pages are not governed directly by this policy, so you should also review their privacy terms.

10. Children's privacy and contact

Our services are intended for people and organizations that can lawfully enter into service relationships and are not directed to children.

If you believe a minor has provided us personal information without authorization, please contact us so we can investigate and take appropriate action.
For questions about this policy, privacy requests, or security concerns, contact us through the support page or [email protected].

TIQEX - Privacy Policy